special experience

today got 2 room from procea group come from china
asked for night angel and he want
Vietnam girl
omg
i be the translator
and told them we didn't provide this kind of service
but
the guest still want a girl to what with him
then i said will call back the guest after i get the xxx number
then concierge manager came our service 1
and look at the yellow pages to find out
where got nite angel to the guest
finally get 1
the guest kept calling us that we already get the number or not
after get it
i call to the guest and transfer the number to the guest
but the guest want me to asked for him
but my senior said
just transfer the call enough
let him asked himself
haha
really specail for myself

after result

very surprise that i fail my baking and pastry
but
finally i pass my account
thanks to suzzy cuz teach me until i understand
11march 2010
today i oversleep in bus
when i alone back from klia
i need to pay the transport again to back
from nilai ktm to cempaka
really bad luck
and fcs down for 2 day
somemore
the cabin crew again
complaint about the room got 2 lipas
and our front dest didnt provided her the full information
about the spa is under renovation
and i had been scolded
i just replied i do apologize madam
and that stewardess replied
i know not yr fault and she said that
she want to back home and dont want to stay this hotel again
but cannot cuz she is a crew


12 march
today that 'si renuga'
give wrong room number for me
when i make the wake up call
luckily the guest didn't pick up the phone
haizzz
and 2 time scolded by azarina cuz that 'si renuga'
didnt inform me about 'open save'
hate when i work with her
and today room 434
the qatay cabin crew scolded me although not my fault
and i inform to GSM
finally when i back home and asked grace
about the room
Grace told me is Aizat didn't follow up
haizzz and Grace said she already remind Aizat

UNHAPPY DAY

TODAY REALLY UNHAPPY
FIRST IS BEING SUFFERING BY THE HAIR CUT.
SECOND IS MY WORK...
TODAY FACE A LOT OF GUEST PROBLEMS
1) H/KEEPING RUNNER MAKE ME WANNA EXPLODE
2) QATAY CREW COMPLAINT OF NOISY CUZ OF RENOVATION
3) GUEST WANT MAKE UP ROOM BUT AFTER HALF HOUR
HE WANT BELL SERVICE FOR CHECK OUT
BUT LUGGAGE DOWN PEOPLE DIDN'T WENT TO CHECK OUT
THEN MAKE ME CONFUSED
1 HOUR LATER LUGGAGE DOWN ALREADY STILL WANT
LUGGAGE DOWN AGAIN
HOW MANY LUGGAGE THE GUEST HAVE..
STUPID...
4) THEN SAME QATAY CREW CALL AGAIN SAID THAT TOILET WATER FLEAKING AND FLOATING THEN I STRAIGHT AWAY INFORM TO 'GSM'
5) H/KEEPING WRONGLY INFORM LOST AND FOUND
6) LAUNDRY DEPARTMENT LOST THE CLOTHES THAT GUEST SENT
ALTHOUGHT NOT MY FAULT
BUT
I STILL NEED KEPT SAYING
'I DO APOLOGIZE SIR/MADAM'
I WILL HELP U TO FIND OUT WHAT WAS HAPPENING

MY FUTURE ALREADY MAKE ME SO MISERABLE AGAIN
I AM CRYING CUZ WORRING OF MY FUTURE
CAN SOMEONE SHARE MY FEELING
TALK TO ME.
COMFORT ME
TEACH ME WHAT TO DO
LAST
MIDNIGHT
CRIED HALF HOUR

fever

work midnite shift
make me fever and sour throat
sick for 2 day
and
after two day just went to consult doctor
then
get 1 day mc
work nite shift really tired
and
high risk to get warning letter
cuz need to do a lot of wake up call
once u miss 1 wake up call reminder
u need to pay for the flight tickets
although i was sick
cempaka here just got spicy food only
make me need to eat these kind of food
although i was sick
haizzz
luckily now recover much

14/feb/2010

really have a nice day
for this chinese new year
went to sing-k
watched movie
and
ate a lot of delicious food as well
kl really is my heaven
nice
i dislike midnight shift
11pm-7am
cuz i don't want alone-ing

13/2/2010

today stand at front desk for 3 hour
cuz they need me be a translator for china guest
after be a translator at front desk
GSM ( guest service manager)
give me a list of room and
call me go to each floor to check
which room is
occupied clean
dirty
or
clean
she issued me a master key
hehe quite fun also
but very scary
cuz some room when i first open d door
it's very dark and scary
i straight away switch on all the light
so that i won't be that scary hehe
after finish i report to gsm again
after finish i back to service 1 again
today learned a new things also

miss 1 wake up call reminder
i need pay back the flight tickets to the guest
omg

i also learn how to check air-cond temp
from computer system
and how to check telephone line

learn

9 feb 2010

today morning tour in pan pacific hotel

we walked around the hotel

and joke down some note

i really learned a lot of things at here

although it was very pressuring

now i can handle call

and able communicate v guest

i also can

transfer line more faster than before

really happy

today i also arrange to bell service

for 4 hour

legs really pain and hurt

got one old couple guest that come from BEIJING

cuz of delay flight and stay in our hotel

that time they dun understad english and malay

cuz of that

i become translator for them

after explain all the things to them

i bring their luggage to their rum

and show them how to use the card in order to

on the light in their room

really happy cuz can help people

11 feb

today when for training

although a bit meaningless

but i think this meeting should attend by senior

cuz i just a trainee

and can't give so many opinion

at the same time

i aslo happy that the time for morning shift past very fast

12 feb

today early in the morning reception suddenly call me

and ask me explain to the china guest about the check in procedure and

packages that included to the guest

after few minute

reception ask my superior to allow me help front desk for1 hour

finally i become one of the mandarin traslator at pan pacific hotel

i really learn a lot of things...

really

and thank for the people who always take care me..