internship life

feel a bit pressure
as a front office (service operator)
first week already alone answer call
and
all the work must handle it wisely
if not. easy to get warning letter
as a operator everything also need to handle
FILL UP lost and found FORM AND KEY IN TO COMPUTER
send message to housekeeping runner
from FSC SYSTEM (FOLLOW UP CALL SYSTEM)
need to pick up phone AND give
airport information
teach them how to use online cable
give transport information
transfer call to guest room
check airline crew list
laundry pickup/ return
provide hotel information
provide delay flight information
wake up call reminder
call to maintenance to repair internal damage
call to runner make sure his job is done
call to perfect room make repair guest room bulb fuel and other
call to room service to take order
pass extension line to reception for check in/out
pass extension line reservation
pass extension line to health spa and other shop
need to check group arrival/ VIP arrival
do event board and briefing sheet
and
many many things
why first month i already got 3 type of shift
first week afternoon 3pm-11pm
second week morning 7am-3am
thirth week 11pm-7am
last week of the month afternoon shift again
got few day work 10hour and 12 hour a day
i just first week at here le...
need to know so many things
i not god
i just a trainee
I AM TRAINEE

everyday in phone need to said
1)good morning/afternoon/evening
pan pacific/ service 1
steven speaking
how may i help you?

2)good morning/ afternoon/evening
wake up call reminder thank you

3) thank you for calling
i will transfer your call to ......
once a moment

4) madam/sir i do apologize the line is engage
do u mind leave your contact number and name
and we will contact u later