learn

9 feb 2010

today morning tour in pan pacific hotel

we walked around the hotel

and joke down some note

i really learned a lot of things at here

although it was very pressuring

now i can handle call

and able communicate v guest

i also can

transfer line more faster than before

really happy

today i also arrange to bell service

for 4 hour

legs really pain and hurt

got one old couple guest that come from BEIJING

cuz of delay flight and stay in our hotel

that time they dun understad english and malay

cuz of that

i become translator for them

after explain all the things to them

i bring their luggage to their rum

and show them how to use the card in order to

on the light in their room

really happy cuz can help people

11 feb

today when for training

although a bit meaningless

but i think this meeting should attend by senior

cuz i just a trainee

and can't give so many opinion

at the same time

i aslo happy that the time for morning shift past very fast

12 feb

today early in the morning reception suddenly call me

and ask me explain to the china guest about the check in procedure and

packages that included to the guest

after few minute

reception ask my superior to allow me help front desk for1 hour

finally i become one of the mandarin traslator at pan pacific hotel

i really learn a lot of things...

really

and thank for the people who always take care me..